Politica di annullamento degli ordini

1. Order Cancellation Conditions

· Customers may request an order cancellation within a maximum of 24 hours from the completion of the purchase, provided that the order has not yet been shipped.

· If the order has already been shipped or if the 24-hour period has expired, cancellation will no longer be possible. After receiving the goods, the customer may exercise the right of return as per the established procedures.

Orders containing items made to the specific request of the customer cannot be canceled once confirmed.

2. Cancellation Request Procedure

To request an order cancellation, the customer must follow this procedure:

The customer must send a written communication via e-mail to customer service within the permitted timeframe, indicating the order number and the cancellation request.

Customer service will verify the order status and confirm if cancellation is still possible.

The customer will subsequently receive an official cancellation confirmation or, in the event that the order has already been shipped, instructions on how to proceed with the return.

3. Refund Management

In case of an approved cancellation before shipment, the refund will be processed within 2–3 business days.

The refund will be issued using the same payment method used for the original order, unless otherwise agreed upon by the parties. Actual crediting times may vary depending on the payment service provider.

4. Contact Information

For any information regarding cancellations, refunds, or customer support, you can contact us via:

E-mail: info@pincode10srl.com
Phone: +39 080 863 9419
Address: Via Melo da Bari, 179 70121 Bari BA Italia
Service hours: Monday to Friday, from 9:00 AM to 6:00 PM

Service area: Italy